FAQ

Frequently Asked Questions (FAQ)

1. How long does shipping take?

Shipping times vary by destination but generally range from 5 to 20 business days. Please refer to our Shipping Policy for detailed delivery estimates.

2. How can I track my order?

Once your order ships, you will receive a confirmation email with a tracking number. Please allow up to 48 hours for tracking information to update.

3. What is your return policy?

We accept returns within 30 days of delivery if items are unused, in original condition, and packaging. Please see our Returns Policy for full details.

4. Do you ship internationally?

Yes, we ship worldwide. Shipping costs and delivery times vary by location.

5. How do I contact customer service?

You can reach us at cn.hanxs@outlook.com. We aim to respond within 24-48 hours on business days.

6. What payment methods do you accept?

We accept all major credit cards, PayPal, and other payment methods displayed at checkout.

7. Can I change or cancel my order?

Orders are processed quickly. Please contact us immediately at cn.hanxs@outlook.com if you need to make changes or cancellations.